nuhstar Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between you ("Player", "User", "you") and nuhstar ("we", "us", "the Platform") with respect to your use of the website nuhstar.net and all associated gaming, betting, and account services provided therein.

By registering an account, making a deposit, placing a bet, or otherwise accessing any feature of the nuhstar platform, you confirm that:

• You have read, understood, and agree to be bound by these Terms in their entirety;
• You meet all eligibility requirements set out in Section 2;
• You are acting on your own behalf and not as an agent for any third party;
• You acknowledge that online gambling carries financial risk and you are participating voluntarily and with full awareness of that risk.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and nuhstar.

02 Eligibility & Registration

Age Requirement

You must be at least 21 years of age to open an account and use any real-money feature on nuhstar. This requirement is set by PAGCOR (Philippine Amusement and Gaming Corporation) and is non-negotiable. nuhstar takes underage gambling seriously and employs age-verification procedures at registration and at the point of first withdrawal.

Geographic Eligibility

nuhstar operates under a PAGCOR licence and is intended exclusively for players physically located within the Philippines. It is your sole responsibility to determine whether accessing online gaming services is lawful in your specific location. nuhstar does not accept players from jurisdictions where such services are prohibited by local law.

Registration Requirements

To register a nuhstar account, you must provide accurate, current, and complete information including your full legal name, date of birth, email address, and a valid Philippine mobile number. You agree to update your registration information promptly if any details change. Providing false registration information is grounds for immediate account termination.

One Account Policy

Each individual player is permitted to hold one active nuhstar account only. Duplicate or multiple accounts are prohibited. If nuhstar detects that a player holds more than one account, all duplicate accounts may be closed, balances forfeited, and the player's primary account suspended pending investigation.

03 Account Responsibilities

You are solely responsible for maintaining the confidentiality of your nuhstar account credentials, including your username, password, and any two-factor authentication details. All activities conducted from your account are your responsibility, whether or not you authorised them.

• Do not share your login credentials with any other person;
• Do not allow any third party to access or operate your account on your behalf;
• Notify nuhstar support immediately via live chat or at [email protected] if you suspect unauthorised access to your account;
• You are responsible for all bets placed and transactions made while your account is logged in, regardless of who placed them.

nuhstar will never ask for your password by email, live chat, or any other communication channel. Any message requesting your password should be treated as fraudulent and reported to our support team immediately.

04 Deposits & Withdrawals

Deposits

nuhstar accepts deposits via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20. All deposits are processed in Philippine Pesos (PHP) unless you are using a cryptocurrency option, in which case the equivalent PHP value at the time of the transaction applies. Minimum and maximum deposit amounts are displayed in the cashier at the time of transaction.

Deposits are generally credited to your nuhstar wallet within seconds for e-wallet methods and within standard banking hours for bank transfer options. nuhstar is not responsible for delays caused by third-party payment processors or your bank.

Withdrawals

Withdrawals from your nuhstar account are subject to the following conditions:

• Your account must be fully verified (KYC completed) before any withdrawal can be processed;
• You may only withdraw to a payment method that you have previously used to deposit, or to a verified bank account in your own name;
• Minimum withdrawal amounts apply and are displayed in the cashier at the time of the request;
• nuhstar processes withdrawal requests within one (1) to three (3) business days under normal circumstances. Cryptocurrency withdrawals are typically processed faster;
• Withdrawal requests may be subject to additional identity verification checks at nuhstar's discretion, particularly for large amounts or unusual account activity.

Currency

The official account currency on nuhstar is Philippine Peso (PHP / ₱). All balances, bets, winnings, and bonus amounts are displayed and settled in PHP unless explicitly stated otherwise for specific products.

Know Your Customer (KYC)

In compliance with PAGCOR requirements and Philippine anti-money laundering regulations, nuhstar is required to verify the identity of all players prior to processing withdrawals. You will be asked to provide a valid government-issued ID (such as a Philippine passport, SSS card, PhilHealth ID, or driver's licence) and proof of address. KYC verification is a one-time process for most players.

05 Bonuses & Promotions

nuhstar offers a range of bonuses and promotional offers to new and existing players. All bonuses are subject to specific terms and conditions that are published alongside each offer. By claiming any bonus, you agree to those specific terms in addition to these general Terms & Conditions.

General Bonus Conditions

• Wagering Requirements: Most bonuses carry a wagering requirement — the total amount you must wager before bonus-derived winnings can be withdrawn. The applicable multiplier is stated clearly in each offer's terms.
• Validity Period: Bonuses and free spins expire after a set period if wagering requirements are not met. Expired bonuses and any winnings derived from them will be removed from your account.
• Game Contributions: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%; live casino and table games may contribute a lower percentage or may be excluded. Refer to individual promotion terms for details.
• Bonus Abuse: nuhstar reserves the right to withhold or void bonuses and associated winnings if there is evidence of bonus abuse, including but not limited to: placing opposing bets, exploiting game mechanics with low-risk strategies, or creating multiple accounts to claim the same bonus multiple times.
• One Welcome Bonus Per Player: Welcome bonuses are available to new players only — one per person, one per household, one per IP address, and one per device. Attempts to claim the welcome bonus multiple times will be treated as a violation of these Terms.

06 Gameplay Rules & Fair Play

All casino games on nuhstar — including slots, live dealer games, bingo, and fishing games — are powered by certified Random Number Generator (RNG) systems. Game outcomes are independently random and not influenced by previous results, player identity, bet size, or any external factor. Published Return-to-Player (RTP) percentages represent the theoretical long-term average and do not guarantee individual session results.

Technical Errors

In the event of a technical malfunction, game error, or software fault that results in an incorrect display of odds, payouts, or game outcomes, nuhstar reserves the right to void affected bets and restore account balances to their pre-malfunction state. The resolution applied will be the fairest practicable outcome given the circumstances. nuhstar is not liable for losses arising from technical faults beyond our reasonable control.

Disconnection Policy

If you are disconnected during a game round, the round will continue to completion as normal and the result will be applied to your account upon reconnection. nuhstar is not responsible for losses caused by your internet connection quality, device performance, or local network issues.

07 Sports Betting Rules

The nuhstar sportsbook covers PBA, NBA, UFC, international football, boxing, and other sporting events popular among Filipino bettors. All sports bets are subject to the following general rules in addition to any sport-specific rules displayed in the relevant betting market.

• Bets are accepted at the odds displayed at the time of placement. Odds may change after your bet is confirmed — your confirmed odds are locked;
• nuhstar reserves the right to limit bet amounts on specific markets, events, or for specific accounts at its discretion;
• In-play bets are accepted subject to real-time availability. nuhstar may suspend in-play betting markets at any time without notice;
• If an event is postponed, abandoned, or cancelled, bets will be voided and stakes returned unless the event is completed within a stated time window (typically 48 hours for most sports);
• Palpable errors in odds — for example, a decimal odds of 50.0 displayed due to a data feed error when the correct odds should be 5.0 — will be corrected and bets settled at the correct odds, or voided at nuhstar's discretion;
• The use of automated betting systems, scripts, or bots to place bets on nuhstar is strictly prohibited.

08 Responsible Gaming

nuhstar is committed to responsible gaming. We provide the following tools to help you manage your play. All tools are accessible from your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period;
• Session Time Reminders: Receive a notification after a set period of continuous play;
• Cooling-Off Period: Temporarily suspend account access for a defined period of between 24 hours and 6 weeks;
• Self-Exclusion: Block all account access for a minimum of 6 months. Self-exclusion requests cannot be reversed within the selected period.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use these tools and to seek support. For further assistance, you can contact our support team at any time. You may also seek guidance from PAGCOR's responsible gaming resources and Philippine-based helplines for gambling-related concerns.

For detailed information on all responsible gaming tools and resources available through nuhstar, please visit our Responsible Gaming page.

09 Prohibited Activities

The following activities are strictly prohibited on the nuhstar platform. Engaging in any of the below may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Using the platform if you are under 21 years of age;
• Providing false, misleading, or fraudulent personal information at registration or during KYC verification;
• Opening, operating, or coordinating multiple accounts;
• Colluding with other players to gain an unfair advantage in any game or betting market;
• Using automated software, bots, scripts, or AI-assisted tools to place bets or interact with games;
• Exploiting software bugs, errors, or loopholes — any winnings obtained through such exploitation may be voided;
• Using the platform for money laundering or any activity that violates Philippine anti-money laundering laws (AMLA);
• Charging back a deposit via your bank or payment provider while retaining winnings derived from that deposit;
• Threatening, harassing, or abusing nuhstar support staff or other players;
• Attempting to access restricted parts of the platform or interfere with the platform's technical infrastructure.

10 Suspension & Termination

nuhstar reserves the right to suspend or permanently close any account at any time, with or without prior notice, if:

• A player violates any provision of these Terms & Conditions;
• nuhstar reasonably suspects fraudulent, collusive, or unlawful activity;
• A player fails to complete identity verification within a reasonable timeframe;
• A player is found to be under 21 years of age;
• A self-exclusion or cooling-off period request is received and processed;
• Regulatory or legal requirements necessitate account restriction.

Where an account is closed due to a rule violation, nuhstar reserves the right to withhold some or all of the account balance pending investigation. Where an account is closed at the player's own request and no Terms violation is involved, any remaining real-money balance (excluding bonus funds not yet meeting wagering requirements) will be refunded via the player's registered withdrawal method within a reasonable processing period.

You may close your nuhstar account at any time by contacting our support team via live chat or by emailing [email protected].

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, nuhstar's liability to you in connection with your use of the platform is limited as follows:

• nuhstar is not liable for any loss of profits, loss of data, or indirect or consequential losses arising from your use of, or inability to use, the platform;
• nuhstar is not responsible for losses caused by events outside our reasonable control, including but not limited to internet outages, payment processor failures, natural disasters, or regulatory interventions;
• nuhstar does not guarantee that the platform will be available at all times without interruption. Planned and unplanned maintenance windows may occur;
• Gambling involves financial risk. nuhstar is not responsible for any financial losses you incur through normal gameplay — all bets are placed voluntarily and at your own risk.

Nothing in these Terms limits nuhstar's liability for fraud, gross negligence, or any other matter that cannot be lawfully excluded under Philippine consumer protection legislation.

12 Privacy & Data

nuhstar handles all player personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). The full details of how we collect, use, store, and protect your personal information are set out in our Privacy Policy, which forms part of these Terms.

In summary: nuhstar collects only the information necessary to provide you with a safe, regulated gaming experience; we do not sell your personal data to third parties; all sensitive data is encrypted at rest and in transit; and you retain the right to request access to, correction of, or deletion of your personal data at any time by contacting [email protected].

13 Changes to These Terms

nuhstar reserves the right to update or amend these Terms & Conditions at any time. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the nuhstar platform after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree with a revised version of the Terms, you should stop using the platform and contact support to close your account.

14 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any dispute as to their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the Philippines.

nuhstar operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation). Any unresolved complaints regarding platform conduct may be escalated to PAGCOR through their official regulatory channels.

15 Contact Us

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or request about your nuhstar account, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the nuhstar platform — average response time under two minutes during peak hours;
• Email: [email protected] — for non-urgent enquiries and formal complaints. Our team aims to respond to all emails within 24 hours.

Our support team is staffed by Filipino agents with direct knowledge of local payment methods, PAGCOR regulatory requirements, and the specific gaming products available on nuhstar. We are here to help — do not hesitate to reach out.